Warranty & Refresh

Hemp changes with use. It softens, breaks in, and shows honest wear. We stand behind our materials and craftsmanship — and we also support how your rope lives with you over time.

Lifetime Guarantee

EcoLSD™ Flow Ropes are backed by a Lifetime Guarantee covering defects in craftsmanship and construction. If your rope fails due to a build or finishing issue, we’ll repair or replace it at no cost to you.

Rule of thumb:
If it failed because it was made wrong, it’s covered here.
If it’s worn because it was well-loved and used hard over time, it’s supported through our Care & Refresh Programbelow.

Covered (craftsmanship / construction)

  • End finishing failures that happen prematurely

  • Cord wrap / whipping loosening early due to workmanship

  • Unraveling or separation caused by a build issue

  • Defective material at time of sale (rare, but covered)

Not covered (normal wear / misuse)

Normal wear from practice and environmental exposure, including: thinning, abrasion, cuts, water damage/mildew, chemical exposure, heat damage, pet damage, or misuse.

Examples of misuse include (but aren’t limited to): dragging on rough surfaces, weighted/towing use, use in fire displays, or modifying the rope (untying finished end knots, altering/untying whipping at handles, finished end, or abrasion guard, or changing length).

If you need a different length or setup, reach out — we’ll help you choose the right option.

Lifetime Care & Refresh Program

For heavily used ropes, we offer a low-cost Care & Refresh Program — deep cleaning, re-waxing, freshening, re-finishing, and optional 2.2mm cord rewrap — so you can keep your rope in great working condition without having to do the messy parts yourself.

This program is designed for:

  • Ropes wearing thin in a consistent contact zone

  • Deep cleaning when the rope feels loaded with grit or grime

  • Re-waxing / re-buffing (helps prevent moisture and grime buildup)

  • Replacement of worn abrasion guards and/or handle wraps

  • Refreshing ends, resealing, or re-finishing

Safety first

We reserve the right to recommend replacement if a rope is worn beyond safe repair. If replacement is the safest option, we’ll offer a discounted replacement path.

Service Tiers

1) Refresh (Light)

  • Clean + brush + re-wax + re-buff

  • Minor end touch-ups if needed
    Best for: dull/dry feel, loss of glide, surface fuzz, “just want it fresh.”

2) End Service (Rewrap + Refinish)

  • Replace/upgrade the 2.2mm cord wrap

  • Refinish + reseal ends as needed
    Best for: worn wraps, fraying at ends, or wanting a renewed feel.

3) Repair / Stabilize (Wear Zones)

  • Assessment + targeted stabilization when appropriate

  • Optional protective guard in high-wear zones (if feasible)
    Best for: localized thinning from repeated contact.

4) Replacement (When It’s Beyond Repair)

If unsafe to repair, we’ll recommend replacement and provide a discounted option.

How it works

  1. Email us before shipping with a couple photos (full rope + close-up of wear zone/ends).

  2. Ship the rope to us (customer covers shipping).

  3. We inspect and confirm the recommended service + price with you before we begin.

  4. We complete the work and ship it back.

Pricing notes

  • Workmanship repairs/replacements are handled at no cost when covered under the Lifetime Guarantee.

  • Care & Refresh services are offered at a low service cost, plus shipping.

  • If a rope requires unusually intensive deep cleaning due to heavy contamination, we may apply a small additional cleaning fee (we’ll confirm first).

Exchanges

Exchanges are available within 30 days of delivery in new or like-new condition, and are limited to standard (dropdown) lengths only. Custom-length ropes cannot be returned or exchanged.

If you’d like to switch diameters (ex: River ↔ Summit) or switch to another standard option, we’ll swap it and settle any price difference:

  • You’ll pay the difference for an upgrade, or

  • Receive the difference as store credit for a downgrade

Customers cover return shipping; original shipping isn’t refundable. Email us before shipping and we’ll confirm the exchange and next steps. Worn, damaged, or unsafe ropes may be refused for exchange (but can still be serviced through our Care & Refresh Program).

Store credit can be used toward any products, including services within the Care & Refresh Program.

What to avoid (to extend rope life)

  • Dragging on concrete/asphalt/rough rock

  • Leaving the rope wet in a bag (mildew risk)

  • Prolonged heat exposure (for example: near heaters)

  • Harsh detergents or chemical cleaners

Prefer DIY care?
See our Care Guide for recommended cleaning, brushing, and waxing methods.

Contact

Questions or want to start a refresh/exchange? Email jarrod@ecolsd.com or use the Contact page.