Hemp changes with use. It softens, breaks in, and shows honest wear. We stand behind our materials and craftsmanship — and we also support how your rope lives with you over time.

Lifetime Guarantee

EcoLSD™ Flow Ropes are backed by a Lifetime Guarantee covering defects in craftsmanship and construction. If your rope fails due to a build or finishing issue, we’ll repair or replace it at no cost to you.

Rule of thumb:
If it failed because it was made wrong, it’s covered here.
If it’s worn because it was well-loved and used hard over time, it’s supported through our Care & Refresh Program below.

Covered (craftsmanship / construction)

• End finishing failures that happen prematurely

• Cord wrap / whipping loosening early due to workmanship

• Unraveling or separation caused by a build issue

• Defective material at time of sale (rare, but covered)

Not covered (normal wear / misuse)

Normal wear from practice and environmental exposure, including: thinning, abrasion, cuts, water damage/mildew, chemical exposure, heat damage, pet damage, or misuse.

Examples of misuse include (but aren’t limited to): dragging on rough surfaces, weighted/towing use, use in fire displays, or modifying the rope (untying finished end knots, altering/untying whipping at handles, finished end, or abrasion guard, or changing length).

If you need a different length or setup, reach out — we’ll help you choose the right option.

Lifetime Care & Refresh Program

For heavily used ropes, we offer a low-cost Care & Refresh Program — deep cleaning, re-waxing, freshening, re-finishing, and optional 2.2mm cord rewrap — so you can keep your rope in great working condition without having to do the messy parts yourself.

This program is designed for:

• Ropes wearing thin in a consistent contact zone

• Deep cleaning when the rope feels loaded with grit or grime

• Re-waxing / re-buffing (helps prevent moisture and grime buildup)

• Replacement of worn abrasion guards and/or handle wraps

• Refreshing ends, resealing, or re-finishing

Safety first

We reserve the right to recommend replacement if a rope is worn beyond safe repair. If replacement is the safest option, we’ll offer a discounted replacement path.

Service Tiers

1) Refresh (Light)

• Clean + brush + re-wax + re-buff

• Minor end touch-ups if needed
  Best for: dull/dry feel, loss of glide, surface fuzz, “just want it fresh.”

2) End Service (Rewrap + Refinish)

• Replace/upgrade the 2.2mm cord wrap

• Refinish + reseal ends as needed
  Best for: worn wraps, fraying at ends, or wanting a renewed feel.

3) Repair / Stabilize (Wear Zones)

• Assessment + targeted stabilization when appropriate

• Optional protective guard in high-wear zones (if feasible)
  Best for: localized thinning from repeated contact.

4) Replacement (When It’s Beyond Repair)

If unsafe to repair, we’ll recommend replacement and provide a discounted option.

How it works

1. Email us before shipping with a couple photos (full rope + close-up of wear zone/ends).

2. Ship the rope to us (customer covers shipping).

3. We inspect and confirm the recommended service + price with you before we begin.

4. We complete the work and ship it back.

Pricing notes

• Workmanship repairs/replacements are handled at no cost when covered under the Lifetime Guarantee.

• Care & Refresh services are offered at a low service cost, plus shipping. In most cases, the “low service cost” is equal to the materials cost. No extra fees or labor charges.

• If a rope requires something unusual to get it back in top-shape, additional fees may need to be added. (we’ll confirm with you first).

What to avoid (to extend rope life)

• Dragging on concrete/asphalt/rough rock

• Leaving the rope wet in a bag (mildew risk)

• Prolonged heat exposure (for example: near heaters)

• Harsh detergents or chemical cleaners

Prefer DIY care?
See our Care Guide for recommended cleaning, brushing, and waxing methods.

Contact

Questions or want to start a refresh/exchange? Email jarrod@ecolsd.com or use the Contact page.