Frequently Asked Questions

Product and Materials

  • EcoLSD Flow Ropes are handcrafted from sustainably sourced hemp. Hemp is durable, renewable, and offers natural tactile feedback that supports timing, coordination, and embodiment.

  • Hemp offers firmer feedback, better grip, and a grounded feel compared to slick synthetics. It doesn’t stretch, it softens with use, and it aligns with our focus on natural materials and sustainable design.

  • Hemp doesn’t stretch like nylon or polyester. It may soften and relax slightly with use, improving responsiveness without losing structure.

Sizing and Fit

  • Stand on the center of the rope with one foot. Pull both ends upward—ideal length lands between your belly button and sternum.
    If unsure, we’ll recommend a length based on height and practice style.

  • Standard length is 8 ft. Custom options include 7 ft, 7.5 ft, 8.5 ft, and 9 ft, plus an “Email for custom length” option for anything not listed.

  • Rough starting points:

    • Under 5'4" → 7–7.5 ft

    • 5'4"–6’ → 8 ft (standard)

    • 6’+ → 8.5–9 ft
      Personal preference and flow style matter—strength, wraps, and tempo can shift ideal length.

    • Ropes can also be knotted to shorten length.

Customization

  • Yes — customization applies to length only. Materials and diameters are not customizable.

  • Select a listed length in the product dropdown, or choose “Email for custom length” and we’ll take it from there.

  • No. Custom lengths are final and not eligible for exchange. See Exchanges for policy details.

Break-In and Care

  • Yes. New hemp may feel firmer or more textured at first. It softens with regular practice and becomes more responsive over time. See the “Break-In Period” section of the Care Guide for more details.

  • Check out the Care Guidefor best practices or theWarranty & Refresh page for service.

  • A maintenance service for natural fiber ropes—including cleaning, conditioning, tightening, and re-whipping to extend product life. See more on the Warranty and Refresh page.

Exchanges and Store Credit

  • Yes—standard 8 ft ropes may be exchanged within 30 days if in new or like-new condition. Custom-length ropes are not eligible for exchange. See more on the Customization and Exchanges page.

  • Yes. We’ll make the swap and settle any price difference:
    • Pay the difference for an upgrade
    • Receive store credit for a downgrade

  • Customers cover return shipping. Original shipping is non-refundable.

  • No. Store credit never expires and can be used for any product or service, including Care & Refresh.

Ordering, Shipping & Packaging

  • Yes. We ship worldwide. Options and rates are shown at checkout.

  • Processing times are generally ~1 week, as each rope is made to order. Custom lengths could take closer to 2 weeks. Delivery timelines depend on destination and carrier.

  • We prioritize natural, minimal, and low-impact packaging. Avoiding plastics in favor of compostable or recyclable materials, wherever possible.

Brand & Philosophy

  • It’s our approach to movement: listening instead of forcing, adapting instead of imposing, and practicing with tools, materials, and environment.

  • River (12 mm) → lighter, faster, responsive, finesse
    Summit (16 mm) → heavier, slower, grounded, power

    Both support rotational flow with different emphasis.